CANCELLATION + ARRIVAL POLICY

To help us maintain a high level of service and accommodate our clients’ schedules, we require 48 hours’ notice to cancel or reschedule all appointments, including consultations and follow-up visits.

• Cancellations/reschedules made with less than 48 hours’ notice will incur a $75 fee.
• The cancellation fee may vary based on appointment length. Appointments scheduled for 1.5 hours or longer are subject to a $150 fee.
  
  

We understand emergencies can occur and may prevent advance notice. For this reason, each client is given one courtesy late cancellation or no-show without a service charge. After this courtesy has been used, a cancellation fee will apply to any future late cancellations or no-show visits.

Arrival Timing
Clients are asked to arrive 15 minutes prior to their appointment time to ensure services start on time. If you are running behind for any reason, please contact the office directly by phone as soon as possible so arrangements can be made. We allow a 15-minute grace period for unforeseen delays; however, if you arrive more than 15 minutes after your scheduled start time, you will be required to reschedule and may be subject to a fee.

DEPOSIT TO BOOK

Select treatments scheduled for 1.5 hours or longer require a $150 deposit at the time of booking. This deposit will be applied toward the cost of the service on the day of treatment. If the appointment is cancelled within 48 hours, the deposit will be forfeited and will not be returned.

PRODUCT RETURNS

All skincare products are non-refundable.

PAYMENTS

Payment is required in full at the time of service or product purchase. We gladly accept cash and credit cards (Visa, Mastercard, Discover, American Express).

Financing options may be available for services over $500 through PatientFi or Puurk Financing, based on credit approval.

We do not accept personal checks, CareCredit, HSA, or file insurance.

PHOTOGRAPHY CONSENT

I understand that my provider will take clinical photographs (portraits) related to my treatment. These photos help document progress and allow me to better understand my treatment plan and results.

I consent to the use of these photographs in connection with professional trainings and advertising/marketing purposes; however, my full identity will not be revealed.

If I do not wish to allow my photographs to be used by The Aesthetics Lounge and Spa, I understand that I must request and sign a Photography Opt-Out form.